Refund policy
Last updated 26 August 2026
The short version. If a supplier delivers less than you ordered, tell us and we credit the shortfall back to your balance. Completed orders are not refundable, which is why every listing shows its refill policy before you pay.
Partial delivery
If an order delivers only partly, tell us and we credit the undelivered portion back to your balance. Include your order number; we check it against the supplier and credit the difference.
Completed orders
An order that delivered what it promised is not refundable. Engagement cannot be taken back, so there is nothing to return.
Drops after delivery
If the service carried a refill policy and delivery drops within that window, tell us and we will request a refill from the supplier. If the service was marked no refill or the supplier stated no policy, drops are not covered. This is shown on every listing and again on the order screen before payment.
Wrong link
Orders are placed against exactly the link you supply. Once an order reaches the supplier, a wrong link cannot be corrected or refunded. Check it before confirming.
Orders that never start
If a supplier fails to start an order at all, the full amount is credited back to your balance.
Payment problems
If a top-up does not credit within a few hours of confirming on the blockchain, message the bot with your transaction id and we will trace it. Sending the wrong amount, or using a network other than Bitcoin, may make funds unrecoverable.
Form of refund
Refunds are credited to your account balance, not returned as cryptocurrency. Balance is store credit and is not redeemable for cash.
Contact
Email support@cloutinvestment.com with your order number, or message @CloutInvestmentBot if you ordered through Telegram.