Contact
Last updated 26 August 2026
Email us and a person reads it. You do not need a Telegram account to get help, and you do not need an account here either.
If you have an account, open a ticket
Support tickets are the fastest route for anything about an order. The thread is attached to your account, so we can see the order without asking you for details, and our reply lands in your email and on the site.
We answer within one business day, usually sooner. Bitcoin confirmations and supplier delivery both take time, so if you are writing about an order placed in the last few hours, check your dashboard first — it may already have moved.
What to include
- Your order number — the
#123shown on your dashboard. - The link you ordered to, if it differs from the one on the order.
- What you expected and what happened instead. Screenshots help.
If you paid and nothing arrived, include the Bitcoin transaction id. That lets us match the payment even when our own records have not caught up.
Telegram
If you ordered through @CloutInvestmentBot, messaging it is faster — your order history is already there. Website and Telegram accounts are separate unless you have linked them, so tell us which one you are asking about.
What we cannot do
We cannot recover an order sent to the wrong link: the supplier has already delivered it. We cannot restore followers a platform removes after delivery beyond the refill policy shown on the listing you bought. Both are stated before you pay, and the refund policy covers what happens when a supplier under-delivers.